Supply Pay is streamlining the global supply chain.
Launched in January 2024, our lending product achieved product-market fit by solving one of the most pressing challenges in cross-border trade: long cash flow conversion cycles. Our initial focus has been on the agricultural trade corridor between the U.S. and Mexico, where we help importers and exporters access fast, reliable capital.
Through the process of building, launching, and scaling our lending platform, we uncovered deeper inefficiencies—fragmented communication and operational complexity that slow down the movement of goods. These insights led to the creation of our collaborative workspace environment for the U.S <> MX cross-border supply chain, launched in February 2025, which has already seen great adoption among early users.
Our collaborate workspace environment is designed to automate and streamline the workflows of key cross-border trade stakeholders, including exporters, importers, customs brokers, carriers, and federal agencies. Our initial focus remains on the U.S.–Mexico trade corridor, where we are building the foundation for a fully connected, AI-powered supply chain.
Our goal is to improve perishable supply chain visibility, reduce disruptions and automate routine tasks while providing liquidity for over 1,000,000 transactions per month by 2030.
We are looking for a Customer Success Coordinator to be the frontline advocate for our customers, ensuring they maximize the value of Supply Pay and Supply Link in their day-to-day operations. This role is critical in ensuring smooth onboarding, proactive issue resolution, and long-term customer satisfaction, helping our clients navigate the complexities of trade finance and supply chain automation.
As a Customer Success Coordinator, you will work closely with suppliers, buyers, customs brokers, carriers, and financial partners, ensuring they have the tools, support, and knowledge to successfully integrate Supply Pay and Supply Link into their businesses. You will play a key role in troubleshooting issues, gathering feedback, and driving adoption of our platform.
This role is ideal for someone who thrives in a fast-paced, customer-facing environment, has strong communication and problem-solving skills, and is passionate about helping businesses streamline operations through technology.